Scope
The following general terms and conditions of AVE FENIX BUSINESS, S.L. (hereinafter, “The Holder”), apply to your order in the version in force in the Iberian Peninsula and Canary Islands.
The terms and conditions apply exclusively to contracts made through the Internet portal and will comply with the provisions of current legislation and, in particular, in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
Identification of the Holder
- Full name or company name: AVE FENIX BUSINESS, S.L.
- Tax ID or Taxpayer Identification: B-88269410.
- Company address: C/Lagasca, 95-Bajo – 28006 Madrid (SPAIN).
- E-mail address: clientesb2c@lanovelera.es
- Contact phone number: (+34) 91 423 0977.
- Opening hours: Monday to Friday from 8am to 8pm.
- Details of your registration in the Commercial Register: Volume 38580, Book 0, sheet 11, Entry 8, sheet M 686069, Registration or annotation 1 year BEFORE: 2018
The address for the purpose of complaints shall correspond to the address indicated as the registered office of the company.
Object
These general contracting conditions (hereinafter, the “Conditions”) regulate the contracting of the products and services offered by AVE FENIX BUSINESS, all through its Website, as well as the rights and obligations of the parties, derived from the purchase and sale operations and the provision of services agreed between them.
Placing an order
The placing of an order on this Website implies the acceptance by the consumer or user of all the conditions stipulated in this document. Contracts on this portal can be concluded in Spanish.
All orders are subject to product availability. Invoicing for our services will be effective at the time of acceptance of the conditions, and product request, although in the event that there are incidents in terms of supply, or if there are no items in stock, the customer will be informed immediately and we will proceed to refund any amount that could have been paid if the customer demands it.
For any clarification, to make a complaint or if any incident arises in relation to your order, you can contact us atinfo@sangrialanovelera.es.
Purchase process and shipping policies
To purchase the products or services offered on this page, you must fill in the fields with the required data and accept these Terms and Conditions. This acceptance will mean the express, full and unreserved conformity with all the general conditions set out in the version published by The Holder and which will bind both parties.
Ave Fenix Business will ensure that all products and services offered have the legal coverage, quality guarantees and, where appropriate, the corresponding insurance.
To make a purchase, the Customer has to select the products he/she wishes to buy and add them to the Traducción Web La Novelera 1 shopping cart by clicking on the “Add to cart” button. Once you have added the products you wish to purchase to the shopping cart, you have to click on the “Pay now” button.
In order to process the order, you will have to provide any additional information that is requested and that has not been entered at the time of registration on the Website, as well as choose your preferred method of payment. Once the requested information has been provided and the order has been accepted by the Client, the purchase has been made.
All transactions will be carried out through secure payment platforms and with total guarantee of confidentiality of your data.
After validation of the payment, the transaction will be final and you will receive a confirmation email detailing the details of your transaction.
Shipping
You can receive your order at the address of your choice (home, work, etc. – never at a post office box).
Delivery costs will be specified once the consumer has entered the delivery address for the products.
Normally, products in stock will be delivered within the period indicated on the Website. The expected delivery date for an order is indicated in the order confirmation. In the event of a delay in delivery, we will inform the consumer and continue to monitor the order.
The delivery of the products will generally take place:
Within 48 / 72 hours from dispatch of the products for deliveries made within the Iberian Peninsula and Canary Islands (Spain).
Prices
The prices of our products and services are those indicated at all times on the website. All prices shown include VAT of 21% applicable to the Iberian Peninsula and 7% IGIC, applicable to the Canary Islands.
The price expressed does not include transport costs either, as they will be indicated at the end of the purchase process and before payment, once the number of units to be purchased and the delivery address are known.
Price Mistake
If it is detected that there has been an error in the introduction of the price of an article or service after the purchase has been made, we will contact the consumer as soon as possible to inform them of the incident, and offer them the option of cancellation or maintenance under the correct conditions.
The automatic confirmation does not validate erroneous price conditions. In case of cancellation, any amount paid by the consumer will be refunded. The shipment will not be processed without the express agreement of the consumer to the correct price conditions.
The Proprietor may change at any time the price of the products or services offered through its Website. The final price will be the one in force in the advertising coinciding with the time of placing the order, subject to updates that may occur, as specified in section 3.a) of these Terms and Conditions.
The Proprietor makes every effort within its means to provide accurate information without typographical errors on its Website.
Other charges
If there are additional costs for service, transport or special features of the product will be communicated to the consumer and broken down in the final price prior to payment of the purchase.
Right of withdrawal and return policy
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The right of withdrawal entitles the consumer to return the purchased goods without having to justify his decision. The consumer has a period of fourteen (14) calendar days from the day following the delivery of the ordered product.
The right of withdrawal shall not apply in the following cases:
In the case of sealed goods that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
- When the nature of the good or service makes it impossible to terminate the contract.
- Provision of services fully performed with the express consent of the consumer or user.
- Goods that after delivery and taking into account their nature have been mixed in an inseparable way with other goods.
- Goods made to the specifications of the consumer and user or clearly personalised.
- Goods that are likely to deteriorate or expire quickly.
To exercise the right of withdrawal, you must notify AVE FENIX BUSINESS, S.L., with C.I.F. B-88269410, and registered office at Calle Lagasca, 95 Bajo – 28006 Madrid, (SPAIN). Telephone number 91 423 09 77, clientesb2c@sangrialanovelera.es,of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form, although its use is not compulsory.
You also have the option of completing and sending the model withdrawal form or any other unequivocal statement electronically via our website www.sangrialanovelera.es. If you make use of this option, we will inform you without delay in a durable medium (e.g. by e-mail) of the receipt of such withdrawal.
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.
Consequences of withdrawal:
In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of the reimbursement.
We may withhold reimbursement until we have received the product provided, or until you have provided proof of return of the product, whichever condition is met first. The Holder reserves the right to check that the wear and tear of the delivered product is normal wear and tear for a period of 14 days. In addition, the product must be returned to the Holder with the packaging, accessories and other material that was originally delivered to the Holder, as well as with the purchase receipt or invoice.
You shall bear the direct cost of returning the goods.
The Holder reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.
The return must meet all these conditions in order to be accepted. Any goods, taxes or customs duties shall be borne by the consumer. Any goods, taxes or customs duties shall be borne by the consumer.
Obligations of the consumer
The consumer must make a correct use of our products, being solely responsible for any damages that may be caused to Ave Fenix Business or third parties for their lack of diligence or fraudulent actions.
Also, the consumer will be solely responsible for the physical security to be provided at its facilities to the products delivered by Ave Fenix Business.
Through these terms and conditions, the consumer is responsible for the truthfulness and accuracy of the data and information provided to us as a result of the online sales contract.
AVE FENIX BUSINESS reserves the right to restrict or refuse the purchase of a product or the provision of a service to the consumer in the event that it becomes aware that the consumer has breached the contract conditions, the general conditions of use of the Website, the privacy policy, as well as any other particular condition that may be agreed.
Industrial and Intellectual Property
The products and services that we provide for purchase through our website are subject to copyright. In addition, those logos, trademarks, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. The Holder has obtained the authorisation of the holder of these rights to make use of these contents or materials.
Dispute resolution
For those conflicts that may arise between the consumer and the Holder as a result of a breach of the terms of contract shall be governed by the provisions of current legislation, being applicable the rules of the Spanish legal system.
If any of these terms is considered null and void or unenforceable, such provision shall be deemed not to have been made and shall not affect the validity of the remaining provisions.
We inform you that there is a European platform for online out-of-court settlement of disputes relating to contractual obligations arising from contracts of sale or provision of services concluded online between a consumer and a trader resident in the European Union, through the intervention of an alternative dispute resolution entity.
In the event of a dispute or breach of contract, you can file a complaint online on the portal provided for this purpose by accessing the platform here:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES
